You can display custom testimonial suggestions to your users when they rate highly. Users are up to 10x more likely to give a testimonial when you start them off with a suggestion.
You can enable suggestions on your in-app campaign under Campaign > Configure campaign and select Enable testimonial suggestions.
Suggestions are enabled by default on all other campaigns. If you have not added any custom testimonial suggestions, default suggestions will be displayed.
The aim of the game is to try and keep our accuracy score below 50%. You give a thumbs up or down (try to do this at least 30 times) and we'll try to guess what your next emoji choice will be.
After a user completes a Survicate survey, their user profile and response will be synced with RateHighly, and (optionally) this will trigger the email campaign to request a review.
After a user completes a Satismeter survey, their user profile and response will be synced with RateHighly, and (optionally) this will trigger the email campaign to request a review.
You can re-order the testimonials on a Wall of Love by dragging them up and down. Just click and hold the 6 dots at the top-right of a testimonial that you have already added to your wall and pull it up or down to change its position on the wall.
You can now get a pre-filled review request link for a user. Head to a user profile under Dashboard > People and click Review request link to copy the link to your clipboard.
You can now select a time period of Last 3 months, Last 12 months, or All time when analysing your ratings. This will affect all metrics on the dashboard.
You can now add testimonials and people manually through the RateHighly dashboard. This is useful if you receive a testimonial via email and want to add it to your wall of love, alongside the reviews and testimonials gathered by RateHighly.
Just go to Testimonials in the dashboard and click Add testimonial to create a new testimonial.
You can now trigger a sequence by adding a RateHighly email address as a BCC recipient to an email that you send to your users. We'll automatically follow up with your user to request a testimonial and review.
With this new campaign you can reach all of you customers, even if they don't log in to your service, and with no coding required you can get started in seconds.
When changing your audience on a campaign, we'll now show you a list of users who are currently in your audience. This small quality of life feature will make it easier to see how your segment selections and user attribute filters affect who can enter your campaign.
We've improved how feedback is collected in-app, so users are much more likely to give meaningful feedback – and enjoy giving it – with feedback autocomplete, redesigned feedback landing pages, and easy-to-edit user details.
We've added a small tool to RateHighly that lets you share a testimonial in one click. Just click share on a testimonial and then use our tool to build an image that you can immediately share on social media.
You can now Send reviews to Slack. This is a no-code integration that enables you to connect a review site like G2, Capterra, GetApp, or Product Hunt (and many more) and send the reviews to Slack immediately.
This is useful if you get a negative review, since a quick response is the best way to turn a frown upside down. On the other hand, a positive review is something we all want to share widely, and the best way to find out if you get a new review on any review site is to install our free Slack bot which connects to all the review sites you know and love.
It's finally here! Our Wall of Love feature is alive! Add testimonials collected by RateHighly and from any other source to a hosted Wall of Love. You can create as many walls as you like, with no limits, then embed the walls on your site and share them with potential customers.
Check out ChartMogul's wall of love for a live example of RateHighly's wall of love, and the full customization options available.
We've (finally) released our a Slack integration which notifies you when you receive feedback or a testimonial. To install just go to Integrations and hit Add to Slack and we'll do the rest.
We're classifying this as a bug fix, since we should've added a Slack integration a long time ago.
We've added autogenerated testimonial suggestions to make it much faster to get testimonials from your users. The suggestions are curated by RateHighly and enable your users to get started writing their testimonial without writers block!
This update makes RateHighly more useful for B2B businesses. Users are now grouped into Companies, so you can see the ratings, feedback, and testimonials given by users at the same company all in one place.
We've added a ChartMogul integration so you can track MRR by NPS score.
This integration sends your user feedback, scores, and testimonials to ChartMogul, enabling you to segment your metrics using RateHighly data, and see user feedback as notes in your ChartMogul CRM.
You can now export user responses (reviews, ratings, testimonials, and feedback) in-app to a CSV file. It's your data, after all.
Just click "Export CSV" next to any list of responses and your download will start. And if you have any filters applied, those will affect the CSV export too.
We've released Testimonials to enable your users to give a testimonial without leaving your app.
Testimonial requests can be triggered by an NPS survey, and enable you to collect, share and embed testimonials for free. After a user gives a testimonial you can optionally ask the user to post their testimonial on a review site like G2 or Capterra automatically.
We have released a Google Tag Manager integration so that connecting RateHighly to your app no longer requires any coding. The code for our integration is open source.
Users can now respond to emails sent by RateHighly. Previously replies were rejected. Now user replies will be forwarded to the original sender on your account. For instance, if John Smith is the campaign sender, they will receive the user replies.
Users are more likely to review when offered an incentive, so now you can reward your users who become advocates with fully managed incentives such as Amazon.com Gift Cards.
You can now connect any review site with RateHighly, including Google Reviews, the Hubspot App store, and the Shopify App store. We also support many more review sites directly, including TechBible, TrustPilot, and TrustRadius.
You can now optionally show an in-app followup message to users after an NPS survey to request a review. In-app followups - when enabled - will increase the chance that a user will review your app. Users who give a rating but don't have time to give a review right away will see a banner at the bottom of your app. The banner can be dismissed with one click.
A new sandbox is available in RateHighly under Manage Campaign which enables you to preview and customize the in-app modal and emails that your users receive.
We have released a powerful new way to choose who you request a review from. Filters enable you to have complete control over exactly who reviews your app, when a review request is sent, and at what point in an in-app session.
You can now also create Segments to group your filters together.
You can now connect RateHighly to Segment, a customer data platform. This is a no-code integration with Segment. RateHighly is available in the Segment Catalog.
Data sent through to Segment includes user scores, feedback, reviews, and predicted scores.
We have released an Event Log so you can see all of the interactions that RateHighly has with your users. You can sort and filter the event log by person and event, so you can see all of the interactions that a particular user had with RateHighly.
We've added review analytics to the RateHighly dashboard. The metrics enable you to track your progress to getting a 5 star rating on G2, Capterra, GetApp, and ProductHunt. Metrics include your Public Ratings, User Health Scores, and Review Funnel.
We've released a new version of our proprietary user behavioural model. The new model adds a Predicted Score to your users, which predicts with a high degree of accuracy whether a user is likely to be an NPS Promoter, an NPS Passive, or an NPS Detractor. You can use the Predicted Score attribute to segment your users in the RateHighly dashboard and in surveys. For instance, you can request a review from users who are likely to be an NPS Promoter.
The behavioural model uses several signals to determine whether a user is satisfied with your product or service. Behavioural signals include user attributes, in-app usage, and customer service interactions.
You can now request a review from your users with email review requests. The emails are thoughtfully persistent and are proven to get your users to review on sites like G2 and Capterra. The emails stop once a user gives a review, and if a user doesn't review, RateHighly follows up. Emails sent by RateHighly are delivered from the person your user knows best, and are sent at the best time to convert your users into advocates.
An email campaign can be triggered after an NPS survey. You can use RateHighly's free NPS survey tool or an alternative NPS tool such as AskNicely to trigger the email review request campaign.
We've added an NPS mode that enables showing your users a fully NPS-compatible flow, including a 0-10 rating scheme and questionnaire. This is built directly into RateHighly.JS so there's no additional configuration required. Just select "NPS mode" from Manage Campaign.
Net Promoter® and NPS® are registered trademarks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld.
We've released an in-app survey to gather feedback from your users. With a single line of code you can start gathering feedback from your users, in-app, with an emoji-themed survey. The survey is set-and-forget - install it once, and we'll gather feedback for you automatically.
The survey pops up after a user uses your app for a short period of time, and can be easily dismissed. If a user dismisses the modal, we'll ask them again later.
RateHighly now integrates with review sites. Our direct integration enables you to request a review from your users in-app. Here's a list of the review sites we support:
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