We've released a new version of our proprietary user behavioural model. The new model adds a Predicted Score to your users, which predicts with a high degree of accuracy whether a user is likely to be an NPS Promoter, an NPS Passive, or an NPS Detractor. You can use the Predicted Score attribute to segment your users in the RateHighly dashboard and in surveys. For instance, you can request a review from users who are likely to be an NPS Promoter.

The behavioural model uses several signals to determine whether a user is satisfied with your product or service. Behavioural signals include user attributes, in-app usage, and customer service interactions.