Turn your users into advocates

Demand generation for growing businesses

Monthly
Yearly (2 months free)
Starter
Start collecting reviews to signal trust in your application
Free

Includes:

20 review request sequences/month (expect approx. 1 review per month)

Key features

Only requests reviews from your most engaged users
Works with G2, Capterra, GetApp, and ProductHunt
In-app modal
Email follow-ups
Reviews dashboard, metrics & notifications
Unlimited users
Unlimited customers
NPS integration
Intercom integration
Segment Integration
Slack Integration
Growth
Generate demand and establish your growing brand
$49
USD/month
(annually)

Includes:

2,000 review request sequences/month (expect approx. 5-10 reviews per month)

Everything in Starter, plus

Segment users by country and custom tags
Get notified when your public ratings change
Send mail from your own domain name
Priority support, 1 business day response time
Review incentives, including gift cards, branded merchandise, and positive impact rewards (Add-on)
Business
Unlock growth with advanced features and volume pricing
Let's talk

Includes:

Unlimited review request sequences
Tailored pricing

Everything in Growth, plus

Custom domans & branding
Custom rewards program for reviews
Dedicated account manager
Tailored assistance for the G2 quadrant and Gartner matrix
Single Sign-On (SSO), SAML, SCIM
Select preferred data center
Dedicated email IP
Starter Growth Business
Review Generation
Review request sequences 20/month 200/month Unlimited
Expected positive reviews 1/month 5-10/month Uncapped
In-app review requests
Email review requests
Review incentives (inc. gift cards, positive impacts)
User Segmentation
CSV upload
Segment by user sentiment
Segment by user activity
Segment users by country and custom attributes
Integrations
Slack
Segment
Intercom
Zendesk
Microsoft Teams
Custom Branding
Send mail from any employee
Send mail from your own domain name
Custom domans & branding
Custom rewards program for reviews
Custom rewards program
Situational awareness
Internal rating notifications
Get notified when your public ratings change
Competitor analysis
Support
Email support
Live chat support (business hours)
Dedicated account manager
Authentication
Passwordless login
OAuth2 with Google
Single Sign-On (SSO), SAML, SCIM
Enterprise
Tailored assistance for the G2 quadrant and Gartner matrix
Select preferred data center
Dedicated email IP
Custom, segmented website embed

Not sure which plan is for you?

Get in touch and we'll help you find the right choice for your business.

Frequently asked questions

Can I start a free trial of a paid plan?

Yes, you can try our Growth plan free for 14 days. If you would like a free 14-day trial of our Business plan please contact sales.

How many reviews on sites like G2 and Capterra can I expect?

While this varies by customer, you can expect approximately 1 positive review per month on the Starter plan, and approximately 5-10 positive reviews per month on the Growth plan.

For customers considering the Business plan, please contact sales for a tailored estimate.

What is a review request sequence?

A review request sequence is a group of interactions RateHighly has with an individual user to request a review, this includes in-app messages, follow-up emails, and confirmation when they leave a review.

How many messages will each user receive?

You can configure the number of emails and in-app messages each user receives in the admin settings. You can also pause review collection at any time or upgrade to the Growth or Business plan to increase limits.

How customizable is the in-app widget?

You can choose between pre-set options such as Emoji and NPS mode on all plans.

A custom plan is required to further customize the emails and modal, and to use custom branding. Please contact sales to discuss the available options.

Can I see a preview of the messages my users will experience?

Yes, once you have created your account you will see a preview of what your most enaged users will experience, which you can continue to view as you make customizations.

Which users will receive a review request?

RateHighly uses a proprietary algorithm to determine which users are most likely to respond to a rating request and leave a positive review. This is based on a number of factors including the user's engagement with your application.

On the Growth and Business plans, you can also segment users by country and custom tags, and send review requests to specific segments.

Can I offer gift cards and other rewards for reviews?

Yes, RateHighly can offer gift card rewards for reviews as a paid add-on available on the Growth and Business plans. Please contact our sales team for details of the gift cards and other rewards we can offer your users after they post a public review. Fully managed custom discretionary rewards (such as merchandise, including branded clothing, stickers, etc.) are available on the Business plan. Limits apply dependent on user jurisdiction and the review site ToS.

What are my payment options?

You can be billed monthly, but get 2 months free if you pay annually. We accept payment by credit card. For customers on the Business plan other payment methods are available upon request.

What happens when I hit a review limit?

No additional review requests will be sent to your users, but existing requests (such as already delivered emails) will continue to work. The limit resets at the beginning of each month.

How is my data used?

All data is stored and handled in accordance with GDPR. Your customer data is never shared except where necessary for the provision of our services (such as when sending an email to the customer via a mail provider). Customers on the Business plan can choose to store their data in either our EU or US based datacenters. Please see our Privacy policy for full details, including a full list of RateHighly subprocessors.

I have more questions!

We would love to hear them! Please send us a message.

Nick

“RateHighly just makes so much sense! It automates everything needed to reach out to active users, in-app, and direct them to review sites like G2.”

Nick Franklin, CEO at ChartMogul