Customer-led growth

Yes, you can try our Growth plan free for 14 days. If you would like a free 14-day trial of our Business plan please contact sales.

While this varies by customer, you can expect approximately 1-5 positive reviews per month on the Starter plan, and up to 200 positive reviews per month on the Growth plan.

For customers considering the Business plan, please contact sales for a tailored estimate.

A review request sequence is a group of interactions RateHighly has with an individual user to request a review, this includes in-app messages, follow-up emails, and confirmation when they leave a review.

You can configure the number of emails and in-app messages each user receives in the admin settings. You can also pause review collection at any time or upgrade to the Growth or Business plan to increase limits.

You can choose between pre-set options such as Emoji and NPS mode on all plans.

A custom plan is required to further customize the emails and modal, and to use custom branding. Please contact sales to discuss the available options.

Yes, once you have created your account you will see a preview of what your most enaged users will experience, which you can continue to view as you make customizations.

RateHighly uses a proprietary algorithm to determine which users are most likely to respond to a rating request and leave a positive review. This is based on a number of factors including the user's engagement with your application.

On the Growth and Business plans, you can also segment users by country and custom tags, and send review requests to specific segments.

Yes, RateHighly can offer gift card rewards for reviews as a paid add-on available on the Growth and Business plans. Please contact our sales team for details of the gift cards and other rewards we can offer your users after they post a public review. Fully managed custom discretionary rewards (such as merchandise, including branded clothing, stickers, etc.) are available on the Business plan. Limits apply dependent on user jurisdiction and the review site ToS.

You can be billed monthly, but get 2 months free if you pay annually. We accept payment by credit card. For customers on the Business plan other payment methods are available upon request.

No additional review requests will be sent to your users, but existing requests (such as already delivered emails) will continue to work. The limit resets at the beginning of each month.

All data is stored and handled in accordance with GDPR. Your customer data is never shared except where necessary for the provision of our services (such as when sending an email to the customer via a mail provider). Customers on the Business plan can choose to store their data in either our EU or US based datacenters. Please see our Privacy policy for full details, including a full list of RateHighly subprocessors.

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