ChartMogul

Our team yearned for a straightforward approach to customer marketing. As we grew from a startup to a larger company, the tools we were using to collect testimonials, feedback, and NPS just got more complicated. We spent hours each week trying to get reviews: sending emails, managing mailing lists, and following up. We realized that our old approach wouldn't handle the scale of our workload, and started to slow us down, so we looked for a new way. Every single NPS tool we tried fell short—until we tried RateHighly. Once we started using RateHighly, we got instant value. Everyone loves getting feedback. It’s meaningful, always actionable. It’s so much easier to communicate about issues and spot churn risks since we hooked it up to Slack, which is critical for a distributed company like ours with employees working across different timezones. We trust RateHighly as our single source of truth for feedback. Even as we continue to grow, we’re collecting even more testimonials and RateHighly keeps that volume simple. We don’t have to spend time on implementing processes to manage them anymore. Our team can focus on what’s actually important: building our product.